A modern digital insurance services company built on deep industry experience


illumifin’s vision is to be a true partner to insurers, leading the transformation to tomorrow’s digital future by delivering technology-enabled business processing services and innovative software solutions.

We are primarily focused on the North American insurance industry. We’re built on a rich legacy spanning more than 30 years as a third-party administrator, more than 50 years designing and developing insurance software, and more than 100 years in the insurance industry.

We believe that together we can build a compelling and prosperous future for us all.

 

Executive team


At illumifin we have built a high quality and experienced leadership team who have a passion for driving value for our insurance customers.

Our leadership team combines a detailed understanding and knowledge of the insurance industry with proven success transforming insurance operations as well as compelling insights around technology innovation and software development. They work together, and with employees, to make a difference for all our stakeholders.

Meet our Team

By the numbers


At illumifin, we understand that when it comes to the insurance business, the numbers tell the real story.

100+

years in the insurance market

Our roots tie back to the formation of Liberty Life Insurance Company in 1919

30+

years as a TPA

In 1991, Liberty Life formed Liberty Insurance Services the first TPA (now rebranded illumifin)

100+

insurance carrier clients

As a true partner to the insurance industry, our offerings are tailored to meet the needs of carriers of all sizes from multinationals to local insurers

65+

TPA clients

Our tech-enabled business processing services streamline administration and reduce risk for insurers across North America

Illumifin Logo

$5B+

Annual premiums collected

We automate the collection of premiums for our TPA customers

$4B+

annual claims paid

We are there when our customers' policyholders need us most

2.5K+

employees supporting our clients

Our team of leaders in administration, risk management, and technology are focused on creating a brighter future for all

8

operating locations

Our team operates from four locations in the United States and four locations in India

Our values


Act with Integrity

We demonstrate courage and character to always do what is right.

Customer Focus

Relationships are the foundation of our success. We will bring empathy, passion and professionalism to the relationship.

Pursue Excellence

We focus our knowledge, experience and expertise to create extraordinary value for our customers.

Commit and Deliver

We are accountable to our clients and each other to deliver what we promise, take ownership of our obligations and learn from our mistakes.

Share Success

We are ONE team, leveraging each other’s expertise to succeed together. We understand we can achieve more together than as individuals.

Mission

Our mission is to provide industry leading services and solutions while helping people through some of the most challenging times of their lives.

Vision

Our vision is to lead the transformation of the insurance industry to a vibrant future through innovative administrative, clinical and analytical solutions.

What makes illumifin different?


At illumifin, we go beyond what is expected to deliver unparalleled value and innovation.

Focus

We’re focused solely on the U.S. life and annuity market. This gives us an in-depth understanding of the industry and helps us deliver the best solutions for our customers.

Transformation

We want to guide insurers on their transformation journeys. Our business process servicing and technology offerings provide a comprehensive roadmap to boost profits, maximize growth, and provide a seamless digital customer experience.

Passion

We’ve got a passion for the insurance industry, with deep industry understanding and dedicated insurance specialists to help our customers and their policy holders.

Trust

As a licensed third-party administrator and trusted partner, we are committed to flawless execution in a highly regulated environment. That dedication is made possible by our diverse global employees, our cognitive automation systems, and our proprietary technology platform.

People

We’re focused on creating a work environment that recognizes and rewards excellence. This means our capable, caring, and dedicated team members can focus on building trust and helping our customers achieve success.

Partnership

We are committed to being a true partner to insurers, forming relationships that deliver tangible value to our customers, and making a meaningful impact on the insurance industry.

Our journey


  • 1919 Liberty Life Insurance Company founded
  • 1991 Liberty Life launches Liberty Insurance Services, one of the first third-party administrators (TPAs)
  • 2000 Liberty Insurance Services acquires the Genelco life insurance administration software platform (Life+ / LSP)
  • 2021 illumifin acquires the Liberty Insurance Services business from Concentrix to serve as a platform to build a new insurance services company
  • 2022 illumifin launches illumifin India, extending its global presence; illumifin completes its first acquisition, LTCG – the leader in long term care (LTC) administration
  • Today illumifin is executing its strategic vision to lead the insurance TPA and software market in North America

Our investors


We are backed by two committed investments firms, who are focused on investing in portfolio companies operating at the intersection of business and information services.

Abry Partners

Since its founding in 1989, Abry has focused on media, communications, business and information services to become one of the most experienced private equity firms investing in North America and Europe. Abry’s funds are deployed by our close-knit and diverse team of professionals, most of whom have built their careers at the firm.

Hoplon Capital

Hoplon Capital is an investment and asset management firm and is based in Greenwich, Connecticut. The firm focuses on the digital economy including insurance, financial services, IT and consulting services, healthcare, digital infrastructure, and media industries.

illumifin Comes to Life


News & events


Discover illumifin’s latest news and where to find our team at upcoming community and customer events.

Learn More